Delivery & Refund Information

Shipping Information

• Orders placed by 1.30pm (Adelaide Time) will be sent the same day. 
• Orders received after 1.30pm (Adelaide Time) will be sent the next business day. These conditions apply only if the products are in stock.
• For items not in stock, you will receive a confirmation email within 1 business day with information on when your order will be available.
• Tracking numbers will be emailed once your order is booked in for collection.
• Estimated Delivery Time Frames
  • Metro areas – orders under 3kg in most cases is next day delivery.
  • Metro areas – over 3 kg 2-3 days depending on location.
  • Regional Areas –  3 to 7 days depending on location.  
• Any orders with items classed as dangerous, must travel by road and can be subject to a 1 to 3 day delay on the delivery times mentioned above.

Please note, we cannot guarantee delivery time frames.  Information provided above is general information only.  Rowe Advanced Materials is not responsible for deliveries outside of these windows. If you would like a more accurate ETA on your order, please contact us for confirmation. 08 8234 0000 or email office@roweadvanced.com.au Please provide your order number when enquiring.

Shipping Charges

You can get an estimate for shipping charges on your order by going into the shopping cart and entering in your postcode. 

We are also happy to quote your freight by phone or email once we have received your order details.

Authority To Leave

By ticking the Authority to Leave box at checkout, you are giving our selected transport company permission to leave your order in a safe location at your premises without obtaining a signature for receipt of the goods.  Please note, the responsibility of these goods become solely yours once they are despatched from the Rowe Advanced Materials Warehouse.

Returns.

Rowe Advanced Materials is happy to accept returns if:

• The product has not been opened, is in its original packaging and in good condition.
• Request for return is made within 7 business days from receipt of the goods.
• Return is pre-approved by Rowe Advanced Materials prior to the item being returned.
• Shipping charges for the returned item(s) at are your expens.e

Please note

• Returns will be subject to a 20% restocking fee
• Sale Items unfortunately cannot be exchanged, returned or refunded
• Approved refunds will be issued and applied to your original method of payment within 2-3 business days of the goods arriving back into our warehouse

Defective or Damaged Items:

We will replace any damaged or defective items as soon as possible.  Please contact us via phone 08 8234 0000 or email office@roweadvanced.com.au with the details.  It will be helpful if you are able to provide Order Number/Invoice Number; Product Name; Lot or Batch Number and photos where possible when contacting us.

We are here to help!

At Rowe Advanced Materials we pride ourselves on our customer service.  We want to ensure you are happy with the product and service we provide each and every time.  Please do not hesitate to get in contact if you have any concerns; need to return a product; need help in deciding on which product to use, or if you need technical support on your next project.  We are more than happy to assist. 

Phone: 08 8234 0000   Email: sales@roweadvanced.com.au